Mocketts Wood Surgery

Mocketts Wood Surgery 2019-10-04 Person 3 5 0

Very poor start. Admin and reception staff have made 3 mistakes in two weeks with regard to myself and my husband's attendances. After waiting an hour for a walk in appointment was told by GP unable to assist, albeit reception staff ask what the reason is for appointment. I was telephoned to ask to attend for a follow up from scan, already attended week previously. Asked for a further scan, was told I would need appointment to have referral, yet GP referred me at the earlier appointment. Staff refused to take urine sample as it was after 3.30pm, yet GP said drop it an any time for on site nurses to test.... yet to have a positive result with reception staff!

Mocketts Wood Surgery 2019-10-02 Person 5 5 0

Very good team of people here.

Mocketts Wood Surgery 2019-10-02 Person 5 5 0

Very good.

Mocketts Wood Surgery 2019-10-02 Person 5 5 0

I felt I was listened too, and was given good advise and care. Eventually. I could have been treated for my condition earlier it look 4 weeks to get where I am today.

Mocketts Wood Surgery 2019-10-02 Person 4 5 0

Doctors listen to your issue and offer advice/ medicine as required friendly and generally approachable. Dr. Reddy and Chris have a great manner with children and are through. Dr. Sree has returned a phone call at 7 pm on Friday as she worked through a triage list to respond to my inquiry which I felt was above and beyond what was expected and was very kind of her. Physio is very knowledgeable and thorough and offers a great service by being on site.